Outlook/Teams - Intune setup for Apple handheld devices


This walk-through will guide you on how to install and setup the Intune Company Portal app on an Apple device. Installing and setting up this app is necessary to be able to access your CareATC email (Outlook) and Microsoft Teams from your phone.

Prerequisites:

  • Microsoft Authenticator for CareATC must be setup on your cell phone or another handheld device and that device must be present during Intune setup (if you wish, the authenticator can be setup on the same device you are setting up Intune on).
  • Seek approval by sending an email to support@careatc.com asking for email access on your mobile device (if you have already done so, you can ignore this step).
  • Sign into your Apple Account on your device if you haven't already and make sure there is a payment method added to this account. The Intune Company Portal app is free, but Apple devices do not let you download apps unless a payment method is added to the account.

Check your phones settings to make sure they comply with the following rules:

  • Lock-screen Passcode must be a minimum of 6 characters long (Settings —> Face ID & Passcode —> Change Passcode)
  • Require Passcode immediately after the screen locks (Settings —> Face ID & Passcode —> Require Passcode —> Immediately)
  • Auto-Lock screen after a maximum of 5 minutes or less (Settings —> Display & Brightness —> Auto-Lock —> Select 5 minutes or a time that is less than 5 minutes)
  1. Make sure you meet the above Prerequisites.

  2. Navigate to the App Store on your Apple device and search for Intune Company Portal. Install the app, then open it (it will likely show up as Comp Portal on your device's home screen).

  3. Sign in to your email account on the device.

  1. Once you have submitted your email address and password, it will have you authenticate using the Microsoft Authenticator app by sending you a notification that says Are you trying to sign in? (this may take 10-30 seconds to appear). Tap on this and enter the 2-digit number you are given.

  1. Once signed in, you will be brought to a page that says Get notified so you don't lose access. Click Ok, then click Allow when you receive the prompt that says "Comp Portal" Would Like to Send You Notifications.

  1. Glance over the steps listed under Set up CareATC access, then tap Begin when you are ready to begin the setup.

  1. If you are concerned about your privacy in regard to this app, please read the Can't and Can of what CareATC will be able to see about the device. Then, click Continue.

  2. You'll be prompted to download and install a Management/Configuration Profile. Click the Allow button when the prompt pops up.

  3. Once you click Allow, you'll need to back out of the app by going to your devices Home Page where all other apps are installed. Then, find and open the Settings app. At the top, you'll be shown Profile Downloaded.

  4. In the next screen, at the top right, click Install. Then, click the Install button that appears near the bottom of the screen.

  1. Once the installation has finished, your device will pop up a screen that says Warning at the top. Click the Install button at the top-right of the screen, then click the red Trust button in the pop-up that appears.

  1. Once finished, switch back over to the Intune Company Portal app. Click Continue.

  2. Click Continue. This will check your device for the Prerequisites mentioned at the beginning of this walk-through. 

  1. If your devices doesn't meet the Prerequisites, you'll be prompted to make changes to meet them. Otherwise, you'll see the below screen. Hit the Done button.

That's it. You're all set! 

The Microsoft Outlook is the only email app supported by CareATC. Built in mail clients will not be allowed.

Click the following link for instructions on installing Outlook for iOS

For any issues, please contact CareATC's Technology Help Desk by calling 918-779-7460 (Option 2) or by sending an email from your computer to support@careatc.com