Remote Desktop Access

This document outlines the steps necessary to access your office computer using remote desktop web access.

You will need to verify a few things before access to our office computer from outside the corporate network will be possible.

1.        You will need to verify with IT that your office computer has been configured for remote desktop access.
2.        You will need to identify your computers’ host-name.  All computers are labeled with their host-name.  The host-name will start with a TSCO or FLCO or similar.
3.        Your computer must be turned on for remote access to work. IT will adjust the computers power settings to always on but this setting will not disable your ability to. 

Once you have completed the above items follow these steps:

On the computer you would like to access your work computer from open Internet Explorer (you must use Internet Explorer) and go to:      https://term.careatc.com/RDWeb

Type in your CareATC email address and password and click sign in

Be sure to click allow on any prompts that show at the bottom of the page.

Click Connect to Remote PC near the top of the page. Then, enter your computers hostname (The label on your office computer that starts with TSCO or FLCO or similar) in the Connect to box and click connect.

Click Connect on the next box that displays, then enter your CareATC email address and password in the prompt:

Click yes on the next prompt.  You should then be presented with your office computers Desktop.