Ticket creation for CareATC employees
The easiest and preferred way to create a ticket is by sending an email with the details of your support request to firstname.lastname@example.org from your CareATC email account. This email will enter into CareATC's support system which will then send an automatic reply noting that the message has been received by the system.
Support team response
When a team member replies to your request you will receive an email with the team members reply. You can directly respond to these messages in your email and the support team member that is handling your issue will receive your response
Alternative ticket submission
The second way tickets can be created is via the Helpdesk shortcut icon on your CareATC computer's desktop
Read the form's heading and fill out all of the fields on the form, click send and the request will be sent into the support system.