Configuring Preferred Health Center and PCP

Providers need to be configured in order for them to appear as a PCP at check in. This article will demonstrate what needs to be checked/added if a PCP is not available for selection from the Patient Details Confirmation at check in. Any tickets indicating a CareATC staff or dependent is trying to see a provider at the Onsite location but the preferred health center and PCP are not populating, please forward these tickets to Product Support.

NOTE: If the Preferred Health Center isn't listed, confirm the patient is in the health center division, specifically if it's an onsite health center by checking Company Hub for what health centers are available for the division and Member Search's Company Relations.

To configure: 

From Clinic Dashboard, select "Edit Staff"

Search for the provider name. Once found, click the provider to add to the Current Clinic Staff. 

NOTE: If the provider isn't appearing, they may need to be added in Staff Hub.

Once added, click on the Working as PCP. Once this is selected, click Save.