How to add client-paid telemedicine

This article outlines how to add telemedicine for a client who is paying a fee and offering it to members at no cost.

If your client is wanting to add the patient-paid version, click here for instructions.

1. Ensure a contract is configured.

Navigate to the company in Company Hub and click the "CRM" button. From there, double check that an active contract exists for the client. If not, add one by clicking "Add Contract."

2. Add the product.

Once a contract is assigned to the group, you'll be able to assign the product to each eligible division. The vendor eligibility file is driven by which divisions have the product assigned, so this is a crucial step in ensuring members can access their telemedicine benefits. 

You can add the product in one of two ways:

a. Company level - CRM

From the CRM page, click "Add Product"

In the dropdown, choose "Telemedicine - WellVia All Access" and then select all divisions for which the client is purchasing telemedicine

b. Division level - Division Details

From company hub, navigate to a specific division page. Click "Edit Products"

In the pop-up, choose "Telemedicine - WellVia All Access" then click "Save Products"

3. Add the Telehealth indicator under Division Benefits.

Make sure the Division Benefits has telehealth marked as "yes" for all eligible divisions. This drives what members see on their portal/app menu, and if it is not marked as yes, members will not see telemedicine when they sign in to the portal/app. 

Navigate to the division details page then click "Edit Benefits"

In the popup, change the Telehealth dropdown to "Yes" then click "Save"

You'll need to do this for each eligible division.