How to Send Patient Messages for Delayed Closing or Clinic Closing due to Inclement Weather
In eCW, open the Office Visit Screen from the "S" Jellybean.
Select the appropriate clinic location, provider, and date. *Note: If sending to ALL patients for the day at a location, make sure to select the "All" tab and all providers/resources in order to capture all scheduled patients for the day at this clinic.
Select all patients that require a message to be sent. *Note: If this is a delayed opening, only select the patients up to the opening time, typically 10:00am.
Click the "Messenger" button.
Select the Modality and Provider.
Select the Voice tab, followed by the appropriate template on the left. Verify the text is correct in the template, such as the delayed start time. Once verified, switch tabs to verify the Text/SMS tab.
Once verification of accuracy is complete, click the Send button. This will send either a voice call and/or text message to the patient informing them of the closing/delayed start.
How to Verify the Sent Messages
Click on the healow icon on the left navigation pane, followed by selecting Patient Communication.
Select the today's date to verify the messages sent today. Select the modality for which logs need to be pulled or utilize "All."
View the messages sent to ensure that nothing failed. *Note: If there is a failed message, send an email to the Clinic Manager so he/she or the staff can reach out to the patient.
